State Farm® Insurance Agent John Patterson

"Been a customer of this agency for quite away now and I have nothing but nice things to say about this agency they always go above and beyond to help me with my needs and answer my questions in a timely manner keep up the good work JOHN PATTERSON STATE FARM 💯💯💯💯💯💯🙏🙏🙏🙏🙏 very amazing customer service and professional employees"

"I spoke to Brian Lepka and I have to say, I was impressed, he was very knowledgeable about the topics discussed, he was super helpful, he didn’t waste time, he was easy to work with and overall the experience was great, highly recommend talking with him if you want a quick and easy experience."

"Spoke with account representative Brian, he was super helpful and knowledgeable in answering all of my questions! Brian seemed like he had a genuine interest in assisting me and wasn't just reading from a script. This level of customer service is hard to come by nowadays!"

"I called last week and Sandy King answered the phone. I assumed she would be transferring me to someone else to assist me. However, she actually answered most of my questions. There was one question that she needed to check further on and told me that she would get back to me and she did so. I have received the forms that I needed to correct my beneficiary information. Now it is up to me to complete and return. Then the ball will be back in your court as I had tried to get it corrected about a year ago and it was never done. I will say that no one ever sent or said that I needed to complete a form. This is the first time that I have felt that anyone with State Farm, be it your local office or your headquarters has helped me like Sandy did."

"I spoke with Insurance Agent, Mason, while switching to State Farm. He was very kind and clear when explaining how the whole change would play out. Mason made the switch to State Farm a breeze. I certainly recommend State Farm for their significantly lower insurance prices as well."

"As a new customer of state farm I am very pleased so far. Mason has been an amazing agent with assisting me with my transition from my previous company. He is very kind, knowledgeable and goes the extra mile to help meet my needs. Sandy has also been a great help as well. Would definitely recommend this team!"

"The Most Fun I Had! Normally Seeking Auto Insurance Can Be A Bit Of A Pain. All of the Uncertainty like the Cost and Coverage verses Deductible? Listen, Each Person Greeted Me Wth Smiling Voice's. My agent's Research Was Very Prompt and Qhick! I was somewhat tense waiting on the hammer to drop. But I was more than surprised! I received a great Quote for Full Coverage! Listen, the competition amount for Liability and Tow only was less but I'd have to pay for each Tow charge and then WAIT for the reimbursement SMH! Y'ALL!!! I am Happy to say, HEY JAKE! I AM COVERED WITH STATE FARM TOO!!! Thank You DJ, my Insurance Agent within John Patterson's State Farms Office! Thank You!"

"John keegan Shields is not only knowledgeable about insurance but also is great in the community. He helped stop situation at a local dining establishment a few months ago and didn’t ask for any kind of recognition. He is very much the definition of like a good neighbor State Farm is there. Go State Farm and go Hokies!"

"Mason Caler provided me with EXCELLENT customer service. He was very knowledgeable about the products offered by State Farm, and he did everything he could to offer me more coverage at an affordable rate! He was able to save me and my family $500 a year in homeowners insurance and a little over $200 a year in auto insurance. I was only paying for liability coverage with my previous company and now I have full coverage with roughly the same premium. Because of the savings with my homeowner’s insurance, my mortgage is going down by roughly $40 a month. I can not be more appreciative. Don’t hesitate to reach out and get a quote. It can’t hurt! I am one happy customer."

"I was in need of renters insurance for a home I had recently moved to. Regina was the first person I called after hearing how knowledgeable and friendly she was. She made the process very quick and easy. I had a ton of questions, as most people do when choosing an insurance provider, and she was able to help me with all of them! I am super happy with the customer service I received and I would highly recommend this branch (and specifically Regina) with any insurance needs you might have."

"Just moved to the Richmond area and was referred to Regina at State Farm for renters insurance! Regina made the experience such a breeze and stress free. I was worried on how to communicate the renters insurance with my landlord since I was so busy with nursing and moving stressors; however Regina insured she would take care of it all and had everything sent right over. All in all had a great experience and would recommend Regina for any assistance through State Farm!"

"This office is always very responsive, knowledgeable, and helpful. Katie Campbell helped me add a new (used) car to my fleet, and offered up options that were very helpful. I recently secured a simple renter's insurance policy for one of my kids, and again it was straightforward; quick; and easily understood. Nice work.....thanks, Katie and crew."

"this sunday I came home from vacation and found a letter from state farm stating that the two policies I have would expire on june 6 which was the same Sunday I returned home. with one of the policies being my car insurance and thinking I would have to drive to work on Monday without coverage, I was very upset and even more mad at the situation. I have had autopay set up for years with state farm and never received any notification from my bank of any issue with the payment. first thing on Monday morning I called the state farm office even more upset now and Regina answered the phone. I explained what I was dealing with to her and her professonalism ,the tone of her voice, how polite she was, her quick solution to my issue, the way she made me feel it was now her problem to , her genuine caring, well it was the best customer service i have ever recieved my entire life. She is truly a big part of the great sucess of the company. James Riani. customer for life now · Reply · 1d"