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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott Barr

August 13, 2025

5  out of  5
rating by Scott Barr
"Excellent service from Mary Rizzi getting this tech impaired ludite to pair the Drive Safe and Save app to the iPhone. Mary was patient, responsive, and knowledgeable. It now works due to Mary."
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Tony Cross

August 6, 2025

5  out of  5
rating by Tony Cross
"Excellent customer service"
We responded:
"Tony, thank you for your kind words! I'm so glad to hear our team provided such great service. We truly appreciate your feedback and support. - John "
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J

July 31, 2025

5  out of  5
rating by J
"I'm demanding Paige & Sophie get a raise. Or bonus. Minimally pay for their lunch and/dinner one of these days. They were fantastic and helped me and were just so sweet about it. 💙"
We responded:
"J, thank you for your kind words about my team and I. We are honored to be able to assist you with your insurance needs! - John "
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Eleanor Moore

July 31, 2025

5  out of  5
rating by Eleanor Moore
"In the past couple of weeks I’ve reached out to John Patterson’s team and gotten excellent assistance from them. Both Laura and Ally responded immediately, answered my questions, and followed up with me to make sure I was taken care of. I appreciate their help and commitment. Thank you!"
We responded:
"Eleanor, thank you for the 5-star review! I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - John "
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the maverick

July 22, 2025

5  out of  5
rating by the maverick
"Fastest service I have ever got, kyle made the process very easy and fast. Very professional gentleman!"
We responded:
"Hello, thank you for the great review! I’m glad to hear you’ve had a positive insurance experience with our team. Being helpful and proactive is what we strive for, and we truly appreciate your support! - John "
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Chanel P

July 22, 2025

5  out of  5
rating by Chanel P
"I received a call one day from this office after previously requesting a quote, and thankfully decided to answer. They informed me that they’ve recently got in new discounts, and wanted to see if they could save me money on my policy. I was internally reluctant, but figured it wouldn’t hurt to see what they had to offer. They did just that. I love to save money, and look for any opportunity to do so. This time the savings came to me, so I’m a happy camper. I spoke to Graeme who provided me with the quote, and finalized my new policy. He was just my speed—nice and chill to talk to, and not pushy or annoying. I appreciated his calm and relatable demeanor in a world full of overly eager salespeople. I’m saving $60 on my monthly premium (in comparison to Geico), which I’m very happy about because everything counts. I even have a life insurance policy included that is bundled. In addition, I now have a local office to contact if ever needed, rather than just a 1-800 number. I look forward to a longstanding relationship with State Farm going forward!"
We responded:
"Thank you for the 5-star review, Chanel! It truly means a lot to me. I’m grateful for the opportunity to work with such great people, and I’m glad to hear you had a positive insurance experience. My team and I are here to help, and your support keeps us going — thank you again! - John "
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Julie MacDaniels

July 22, 2025

5  out of  5
rating by Julie MacDaniels
"Sophie was very pleasant and professional to speak with today. Thank you so much for your help."
We responded:
"Julie, thank you for your kind words! I'm thrilled to hear that Sophie provided you with such a positive insurance experience, and made the process smooth and clear for you. - John "
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Janelle Harris (Blondie1027)

July 22, 2025

5  out of  5
rating by Janelle Harris (Blondie1027)
"Answered my text message right away!"
We responded:
"Thank you, Janelle! I'm glad to hear that you had a great insurance experience with our team! - John "
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Whit Blake

July 21, 2025

5  out of  5
rating by Whit Blake
"Sophie Blake was very knowledgeable, kind and polite when she called to asked me about life insurance. She explained a few things that I didn’t know and got me in touch with an agent to discuss my specific options. Really great service!"
We responded:
"Whit, thank you for the great review! I'm so glad to hear that my team and I were able to answer your questions and make sure you felt comfortable throughout the insurance process. We appreciate you and are always here if you need anything! - John "
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Abby Marshall

July 21, 2025

5  out of  5
rating by Abby Marshall
"I had a wonderful experience with Sophie! I called about a renter’s insurance policy and she was able save me money and get a great deal!"
We responded:
"Thank you for the amazing review, Abby! I'm beyond thrilled to hear that you've had such a great experience with our team. We truly appreciate you and are always here to assist you with your insurance needs. Thanks again for your kind words and support! - John "
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Nate Collins

July 21, 2025

5  out of  5
rating by Nate Collins
"I talked to Ahmad, hands down the best customer service I’ve ever experienced. Working with Ahmad made my experience with State Farm so much better!!"
We responded:
"Thank you for your wonderful feedback, Nate! I'm so glad to hear that Ahmad's professionalism and efficiency made a positive impression on you. It's always our goal to provide top-notch service. - John "
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Ayaan Ali

July 21, 2025

5  out of  5
rating by Ayaan Ali
"Ahmad is a great guy and working with this state farm was a pleasure"
We responded:
"Ayaan, thank you for the 5-star review! I'm so glad you had a great experience and appreciate your support. If you ever need anything, we're here to help! - John "
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Eliza Chiodo

July 21, 2025

5  out of  5
rating by Eliza Chiodo
"I met Sophie at MAA Glen Allen and she did a wonderful job explaining how much money I could save on my renters insurance."
We responded:
"Thank you for your kind words, Eliza! I’m glad Sophie was able to provide you with friendly, professional, and helpful service. We appreciate you taking the time to share your experience! - John "
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Rachelle Barton

July 21, 2025

5  out of  5
rating by Rachelle Barton
"Sophie was a great help in getting my needs met for insurance . She was knowledgeable and friendly!"
We responded:
"Thank you for the great review, Rachelle! I’m so glad to hear Sophie was able to help you and make the insurance experience a positive one. Her knowledge and friendly attitude are a big part of what we aim to provide every day. We appreciate your support! - John "
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Austin Daniel

July 21, 2025

5  out of  5
rating by Austin Daniel
"Sophie was amazing to work with at MAA Glen Allen! She helped me save a good amount of money by setting me up with renters insurance through State Farm. She explained everything clearly, made the process super easy, and was genuinely looking out for my best interests. I really appreciated her professionalism and how quick and helpful she was throughout. Highly recommend reaching out to Sophie if you want someone who truly cares and knows how to save you money!"
We responded:
"Austin, thank you for your kind words and recommendation! I am thrilled to hear that you had a great experience with Sophie — she truly goes above and beyond to make every step of the insurance process smooth. I will be sure to share your feedback with her. We appreciate you and your support! - John "
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Jennifer Critics

July 18, 2025

5  out of  5
rating by Jennifer Critics
"It's been great service. Thank you."
We responded:
"Thank you, Jennifer! We're glad to hear that you had a great experience with our team! - John "
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R Hollandsworth

July 15, 2025

5  out of  5
rating by R Hollandsworth
"Top-Notch in all aspects of super customer service. THANK YOU !!!!!!!!"
We responded:
"R, thank you for providing us with a great rating! I’m happy your insurance experience was so positive. We appreciate your support! - John"
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Laukisha Martin

July 11, 2025

5  out of  5
rating by Laukisha Martin
"Excellent customer service skills.I love this agency especially Ms. Mary"
We responded:
"Laukisha, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - John "
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Ahmad Solaiman

July 8, 2025

5  out of  5
rating by Ahmad Solaiman
"Such a great team easy to work with helped me out so much, grateful to be here with John Patterson"
We responded:
"Ahmad, thank you for the 5-star review! It was a pleasure helping you with your insurance needs, and I’m glad you felt supported by everyone in the office. If you ever need anything, we're here to help! - John "
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Mart Styles

July 4, 2025

5  out of  5
rating by Mart Styles
"Mrs Mary was amazing, customer service was outstanding,was very patient, very informative, loved her personality, Thank you very much for her time and awesome assistance,"
We responded:
"Mart, thank you for the fantastic review! I'm so glad to hear that our team made the insurance process easy and stress-free for you. Being helpful, patient, and professional is exactly what we strive for. I look forward to serving you again soon! - John "
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Shea Ruzich

June 26, 2025

5  out of  5
rating by Shea Ruzich
"Mason was a huge help and worked to get me the best rate for both renters and auto insurance."
We responded:
"Shea, thank you for your kind words! I’m thrilled to hear you had a great experience with our team. It’s always our goal to provide excellent service, and your feedback means a lot to us. Looking forward to working with you again! - John "
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daniel jenkins

June 20, 2025

5  out of  5
rating by daniel jenkins
"The best customer service of any business I’ve dealt with. Every call is quick and easy for the representative."
We responded:
"Thank you so much for the amazing feedback, Daniel! We truly value your kind words and are so glad our team could make each call quick and easy. We're always here whenever you need us! - John "
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Charlene King

June 18, 2025

5  out of  5
rating by Charlene King
"Paige not only quickly and pleasantly updated some account detail, but made my day by finding a decrease in our auto premium!!"
We responded:
"Thank you for your kind words, Charlene! We’re glad Paige could assist you and that you had a positive experience with us. We appreciate you taking the time to share this! - John "
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Riley Scott

June 16, 2025

5  out of  5
rating by Riley Scott
"Graeme was so helpful and made the onboarding process so easy! Thank you again!"
We responded:
"Thank you so much for your wonderful feedback, Riley! I’m delighted to hear that you had a positive experience and felt well supported. It’s our pleasure to assist you, and we truly appreciate your kind words! - John "
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Lilly Yowell

June 11, 2025

5  out of  5
rating by Lilly Yowell
"Someone always picks up the phone promptly when I call, and my questions are always answered."
We responded:
"Lilly, thank you for your feedback! I’m glad to hear our team is consistently responsive and helpful. We appreciate your support! - John "