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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Stone

April 1, 2024

5  out of  5 rating by Richard Stone
"Very easy to work with"
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diane cumbow

March 23, 2024

5  out of  5 rating by diane cumbow
"I would like to give Beth an outstanding rating with her customer service and care. Even though my payment was made the same day that I hit a deer after coming home after work around 10:30 at night I filled a claim but the claims department denied my claim. Beth has been an outstanding and remarkable person and her charity, empathy, and grace with all that she has done for me and is trying to do for me at this time has meant a lot to me. I would recommend John Patterson, State Farm insurance to anybody who wants a home or auto insurance company that needs a customer service that has dignity and grace and that will go the extra mile for their customers. Thank you Beth for all you have done. I will never forget your kindness. Diane Cumbow."
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Ally Woolsey

March 20, 2024

5  out of  5 rating by Ally Woolsey
"I can’t say enough good things about my experience! I worked directly with Hailey Pace for my quotes and setting up my insurance. She was very thorough, and explained everything in detail and in a way that could be easily understood. She helped set everything up, and went above and beyond to make sure I was comfortable with the outcomes. She checks in and makes sure she is available if I should need anything or have questions. I can’t recommend this team enough! Thank you so much!"
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Doraiswamy Sundar

March 15, 2024

5  out of  5 rating by Doraiswamy Sundar
"Recently I had a big issue. I had replaced by BMW X3 with a 2009 Honda Accord and had contacted State Farm for the change in December 2023. But somehow the change got lost and I received a letter from DMV about suspending my license if I do not rectify the situation by March 15. I contacted State Farm and this time, Katrina J Haun, assisted me and came to my rescue. She escalated through the appropriate channels and what couldn't be done in 3 months was done in 2 days, thanks to Katrina. People like Katrina truly make a difference, thank you!"
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Tim Burress

March 15, 2024

5  out of  5 rating by Tim Burress
"Katrina was awsome!"
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Mason Pinnell

March 13, 2024

5  out of  5 rating by Mason Pinnell
"Hailey Pace is an asset to this company and team. All questions I had about my life insurance policy and renters insurance she made easy to understand and was extremely helpful. Would highly recommend her and this agency to anyone!"
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Erin Cundiff

March 11, 2024

5  out of  5 rating by Erin Cundiff
"We are longtime customers of John Patterson's office and have always been very happy with their service. Recently we needed to add insurance for a new situation and are very happy with all of the diligence and communication that Kyle and John have put into our case. It's been a pleasure working with them!"
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March 6, 2024

5  out of  5 rating by Felzek
"Super helpful and quick ! Definitely recommend"
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John Girardi

February 29, 2024

5  out of  5 rating by John Girardi
"Haley Pace is a huge asset to State Farm Insurance Company and to the John Patterson Agency. She handled my claim questions with speed and thoroughness. She met 3 self imposed deadlines while acting in place of the associate who off duty on the day I called. She deserves favorable employee valuation and financial compensation. John P Girardi, decades long policyholder."
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Wil Smith

February 21, 2024

5  out of  5 rating by Wil Smith
"This transaction was quick and easy to understand. Kevin was was very helpful and very well spoken."
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Paul R LaBrie

February 20, 2024

5  out of  5 rating by Paul R LaBrie
"These guys always look for ways to save money. Haley is a very great representative of Alstae."
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Lilly Yowell

February 20, 2024

5  out of  5 rating by Lilly Yowell
"Someone always picks up the phone promptly when I call, and my questions are always answered."
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Asad Afzali

February 19, 2024

5  out of  5 rating by Asad Afzali
"Very friendly and find a good deal for me"
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Roman Vasilev

February 15, 2024

5  out of  5 rating by Roman Vasilev
"Great customer service. Always there to help and support you in any questions. Highly recommend!"
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Alice Meadow

February 8, 2024

5  out of  5 rating by Alice Meadow
"Prompt and friendly people! Thanks for your help."
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Mook 1479 (nature boy)

February 7, 2024

5  out of  5 rating by Mook 1479 (nature boy)
"A real pleasure doing business with you guys thanks Kyle"
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Robert Van Ornam

February 1, 2024

5  out of  5 rating by Robert Van Ornam
"I was really stressed about the situation of how my car was to be repaired for a variety of reason. Your front office Katrina and her colleague (sorry i forgot her name) as well as Courtney walked me through the process. Their professionalism and courtesy underscores a business that must be anchored in trust. These ladies did it in spades. I hope they are will be recognized for their contributions."
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Chloe G

January 31, 2024

5  out of  5 rating by Chloe G
"Spoke to Kyle and his service was great and efficient. Very quick response and I was able to get a great rate for car insurance and renter's insurance."
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P Valentin

January 31, 2024

5  out of  5 rating by P Valentin
"I've had great interactions with Kyle Keenan at State Farm, and he really helped me with several options before agreeing to a new car insurance plan today. Kyle is a very valuable person at State Farm!!"
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Warren Christian

January 30, 2024

5  out of  5 rating by Warren Christian
"Ms.Katrina Haun provided outstanding customer service. John Patterson has a great staff"
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Janine Cole

January 26, 2024

1  out of  5 rating by Janine Cole
"Attempted to make this agency our new State Farm Group after our wonderful State Farm agent retired, sadly. What a frustrating experience... spoke to someone new everytime I called, nobody seemed to want to own the issues w were having w communication and lack of return calls, along w conflicting information and requests. Over a month later, I give up! Switching to a new office and hope the experience is better."
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Samuel Stein

January 15, 2024

5  out of  5 rating by Samuel Stein
"Mason, Kyle and John are awesome to work with. Can’t recommend them enough. They’ve helped me with many policies over the years and do a great job of finding ways for me to save while having the right protection. This is the VA office you want to work with."
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Hailey Wilson

January 12, 2024

5  out of  5 rating by Hailey Wilson
"Great experience! Talked to Mason at State Farm who was very professional and provided top-notch assistance! Thank you, State Farm! Would highly recommend them to anyone."
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Johanna Hopkins

January 10, 2024

5  out of  5 rating by Johanna Hopkins
"Outstanding customer service!"
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Shelly Gentile

January 9, 2024

1  out of  5 rating by Shelly Gentile
"There seems to be high turnover of admin staff and you will never speak to the same person or know your agent. I recently sold a home and bought a new one. The staff that assisted me never removed the sold home. Six months later and I am still trying to recieved a refund. They have dragged their feet asking for closing documents and underwritting excuses. Good luck trying to speak to Mr. Patterson. After over 12 years of giving them my business on multiple properties. Sorry to say State Farm or at least this agency has lost the Customer Care experience. I do everything on line and require very little support and never had a claim. They also atomatically beef your policy up on renewal, So be sure to review and compare your Deck Sheet on a renewal."